Description - Call Center Savvy by Keith Dawson
A call centre is the core of a business's customer relationship strategy. This text aims to help position and improve call centres for long-term success. It explores how the call centre works, how it fits into the bigger picture of business strategy, what the future holds, how new technologies will affect operations, how international expansion is changing things and what the role of the Internet could ultimately be.
Buy Call Center Savvy by Keith Dawson from Australia's Online Independent Bookstore, BooksDirect.
Other Editions - Call Center Savvy by Keith Dawson
A Preview for this title is currently not available.
Available to order, ships in 7-10 business days
Call Center Savvy: How to Position Your Call Center for the Business Challenges of the 21st Century
Caroline Princess of Wales & Other Forgotten People of History
