Every chapter in this booklet is largely divided into three parts:
(1) reflective and motivational quotations,
(2) guidelines for communication in a certain context, and
(3) versatile phrases for that context.
The quotations are intended to emotionally and philosophically motivate the readers to strive for better communication. The guidelines are intended to cognitively guide the readers in their communication practices. And the versatile phrases are intended to logistically supply for the readers' communication practices.
Buy A Manual of Guidelines, Quotations, and Versatile Phrases For Basic Oral Communication by Xin-An Lu and Hong Wang from Australia's Online Independent Bookstore, BooksDirect.