Whether you are an owner/operator franchisee, a large franchise operation with multiple locations, or you're just managing a single location, Ron Pagliarulo shares information in this book that will make you a top performer in your field. Each franchise system has many complexities and challenges. Although It's not an easy business, it can be simple once you know the keys and the secrets that make a great franchise operations manager. This is the book every franchise operations manager needs as their guide.