Description - Customer Mania!: It's Never Too Late to Build a Customer-Focused Company by Ken Blanchard
The One Minute Manager meets Yum!, the world's largest restaurant company, in this practical guide to making superlative customer service drive your business to success. Customer Mania! tells the story of a company Chairman and how his quest for superlative customer service has become the driving force for empowering his staff and growing his business. By embracing David's philosophy and projecting the vision themselves, the whole workforce helps the company become a leading worldwide success. Though written in the parable style of all his previous books, this is actually the first to be based on a true story. Ken Blanchard is a consultant to David C. Novak, the chairman of Yum! Brands (formerly Tricon Global Restaurants), which owns three of the world's best known fast food franchises: Pizza Hut, KFC and Taco Bell. Yum!'s combined force gives it an impressive portfolio of 33,000 restaurants in over 120 countries, making it the
Buy Customer Mania!: It's Never Too Late to Build a Customer-Focused Company by Ken Blanchard from Australia's Online Independent Bookstore, BooksDirect.
A Preview for this title is currently not available.
Checking availability...
Leading at a Higher Level: Blanchard on Leadership and Creating High Performing Organizations
