Description - Evaluating the Twenty-First Century Library: The Association of Research Libraries New Measures Initiative, 1997-2001 by Donald L. DeWitt
This book examines the Association of Research Libraries' new measures initiative. In response to the changes that digital information brought about in libraries, this collection of articles explains how the Association of Research Libraries is developing new measures for evaluating library services and holdings. It presents an overview of how the initiative developed, plus insightful reports on the details of the SERVQUAL, LibQUAL+, and E-metrics projects. Handy flow charts and tables make the information easily accessible and understandable.
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