• empathy — showing presence and genuineness
• focus — aligning an employee's goals with the company's and leader's goals
• vision — a clear-sighted view of a future that is optimal for all

“... provides managers with ... the opportunity to seize the full potential of the organization.”
—Eric Sorensen, Vice-President, Adams Brands, Warner-Lambert

“... should be read by every manager striving to become a genuine leader.”
—Michael T. Harrington, Vice-President, Kraft Canada

ART HORN is also the author of Beyond Ego: Influential Leadership Starts Within; Face It: Recognizing and Conquering the Hidden Fear That Drives All Conflict at Work; and Skills for Sales Success. He is the founder and president of HORN, a company that influences the skills of people and organizations to transform their results. Numbering among HORN's more than 500 clients since its inception in 1985 are such companies as Scotiabank, Air New Zealand, Coca Cola, Expedia, Microsoft, IBM, Mercedes-Benz, Unilever, and Walmart. Art Horn lives in Toronto, Canada.