Description - Globalization and Human Resource Management in the Airline Industry by Jack Eaton
This volume looks at the use of total quality management (TQM) within the airline industry. TQM is an approach that aims to improve the effectiveness and flexibility of the business as a whole. It organizes and involves the whole infrastructure of the business in order to improve quality of service for the customer. This text looks at the role of management operations and human resources within the TQM context in the airline industry. The book assesses external relations, internal relations and industrial relations, as well as looking at the management structure throughout.
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Globalization and Human Resource Management in the Airline Industry
