Description - Good Services: How to Design Services That Work by Louise Downe
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't.
A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Buy Good Services: How to Design Services That Work by Louise Downe from Australia's Online Independent Bookstore, BooksDirect.
A Preview for this title is currently not available.
Available to order, ships in 7-10 business days
