Description - Measuring Quality in Planning by Matthew Carmona
This book asks: How can a non-distortionary, objective and comprehensive system be developed in order to measure the quality of planning? This is an important question in order to avoid the situation whereby those aspects of the planning service which are difficult to measure are devalued, simply because they do not lend themselves to easy measurement. Examining this conundrum provided the basis for the research project on which this book is based. These questions have been recognised by governments across the world and are beginning to be addressed in policy developments and in management practice. However, the fundamentals of performance measurement in planning are by no means well-understood, let alone practised, leading to the situation whereby much performance measurement is highly distortionary and can act against the drive to deliver better quality planning. It is the purpose of this book to address the complexities and - as far as possible - to cut through the tangled web of thinking that has dogged performance (or quality) measurement in planning, and in the public sector at large.
Through research that draws extensively from experience in the UK, but also from practice and theory from around the world, the book concludes by making the case for a holistic approach to quality measurement that address equally the three key dimensions of planning quality: product, service and organisational quality.
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