Description - Principles of Total Quality by Vincent K. Omachonu
This third edition of a best-selling text offers the most complete treatment of quality management available. It provides updated coverage of all aspects of the management and implementation of quality. It supplies the latest information on quality standards including ISO 9001:2000, EU Directives, QS-9000, ISO 14001, Baldridge Criteria and how to apply them. New topics include Six Sigma, healthcare applications, quality function deployment, process capability studies and basic concepts in systems reliability. It covers what quality is, what must be in place to achieve total quality, how to get it to work and how to use quality tools. Omachonu; Vincent K. University of Miami, Florida, USA,
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