Competency score sheets allow you to evaluate your mastery of newly acquired skills related to the most critical and important steps in phlebotomy procedures.

A color Tube Guide provides a quick reference for determining the type of tube to use for blood collection of common tests. Review questions at the end of each chapter reinforce your understanding and provide a self-assessment tool.

A glossary provides a quick reference to definitions for all of the book's terms. A companion Evolve website enhances learning with interactive quizzes and WebLinks for further reading and research. NEW content includes a new chapter on medical terminology, and also addresses patient quality issues, geriatric considerations, and point-of-care tests.

Case studies with critical thinking questions allow you to apply chapter content to real-life scenarios.

Lists of key terms identify new terminology.

Learning objectives begin each chapter, setting measurable outcomes you will achieve.

Spanish phrases related to phlebotomy are included in the appendix for quick reference.