Understand the nature of contemporary organizations through systems thinking.

Psychology and Systems at Work is a ground-breaking text for Industrial/Organizational psychology where the authors employ systems thinking, which emphasizes the relationships between parts (rather than the parts themselves) as well as the context in which an organization is nested. It is “wide-angle thinking” about an organization and the surrounding contexts, and it yields effective problem solving with a long-term as well as a short-term perspective. As an organizing principle to the entire textbook, organizational systems are identified as Level I and Level II. Level I systems include functions like the recruitment and selection of new members. Level II systems focus on the social interactions between organizational members and clients or customers as reflected in the processes of organizational culture, leadership, and conflict management. Readers will come to understand the nuts and bolts that shape organizational and individual behaviors and systems that in turn give rise to quality production of products and services.

Learning Goals

Upon completing this book, readers should be able to:

• Design systems that are flexible in a fast-changing environment
• Understand the basic foundations that shape organizational behavior
• Apply material they learn to real-life scenarios

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