SITXCCS002A Provide Quality Customer Service Learner Guide by Lee Perlitz (9781442504905)

Description - SITXCCS002A Provide Quality Customer Service Learner Guide by Lee Perlitz

This Learner Guide addresses the competency SITXCCS002A Provide quality customer service. It provides learners with a structured learning pathway of concepts, examples, and activities, addressing each Performance Criteria of the competency standard in a logical fashion. This Learner Guide will help trainees and students achieve superior learning outcomes as it: * Provides engaging material for learning, designed to increase the participant's interest in the program and likelihood of completion * Is written in relevant, easy-to-read language that facilitates learning * Provides numerous activities that develop concepts and reinforce skills * Provides clear links between learning and practice, including employability skills * Can be used in both workplace and classroom training environments This Learner Guide will help teachers and trainers of the competency standard by: * Providing a clear and consistent resource for each participant * Giving the necessary underpinning knowledge for each participant minimising the need for further handouts and/or preparation * Providing a source of assessment activities and/or a component of a portfolio of evidence when complete

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