Yet it can be difficult and communication breakdown is not uncommon. There are several essential elements to making business communications work; these include structure, clarity, consistency, medium, and relevancy and our guide covers those areas within the below chapters:

• Essential foundations of success 
• Preparation 
• Face-to-face communication 
• Putting it in writing 
• Electronic Communication 
• On your feet 
• Being persuasive 
• Negotiating 

Our Smart Skill guide will enable you to target and convey your information through software, telephone or in-person methods. Regardless of what medium you use, effective communication means your message is received clearly and is understood entirely.