Description - The Office: Procedures and Technology by Mary Ellen Oliverio
Prepare for workplace success! This proven guide will help you hone the technical skills you need for an entry-level position in an office setting, including use of email and the Internet, integrated applications and office suites, and the latest technology tools. You'll also learn important soft skills that today's employers value, such as customer satisfaction, ethics, and telephone manners, as well as information systems and the global marketplace.
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Simulations Resource Book: The Office Procedures and Technology, 7th
