The title of this book is Zapp! Empowerment in Health Care and is written by author William C. Byham. The book Zapp! Empowerment in Health Care is published by Random House USA Inc. The ISBN of this book is 9780449908853 and the format is Paperback / softback. The publisher has not provided a book description for Zapp! Empowerment in Health Care by William C. Byham.