The Call Center Handbook by Keith Dawson (9781578200191)

Description - The Call Center Handbook by Keith Dawson

This book is for people who work in a call center and common traits the call center location must offer. It contains practical observations about how to use particular technologies, and ideas about how to run the call center, which has become its own corporate discipline.

Buy The Call Center Handbook by Keith Dawson from Australia's Online Independent Bookstore, BooksDirect.

Classification:
Computing & information technology »
Computing: general

Other Editions - The Call Center Handbook by Keith Dawson

Paperback / softback
(November 2003)

A Preview for this title is currently not available.

The Call Center Handbook

Keith Dawson

Description - The Call Center Handbook by Keith Dawson

Other Editions - The Call Center Handbook by Keith Dawson

(02) 9457 1190