The Call Center Handbook by Keith Dawson (9781578203055)

Keith Dawson

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ISBN: 9781578203055

Format: Paperback / softback, 283 pages , 229mm x 152mm x 16mm

Published: 20-Nov-2003

Imprint: CMP Books

Publisher: Taylor & Francis Ltd

Country of Publication: United Kingdom

Description - The Call Center Handbook by Keith Dawson

This edition features expanded coverage of the operational spread of: IP technology in small and mid-sized centres; the impact of the economy on an industry once thought to be "recession-proof"; what to do when your vendor goes out of business; and the offshore, low labour cost revolution.

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Classification:
Economics, finance, business & management »
Business & management »
Office & workplace »
Working patterns & practices

Other Editions - The Call Center Handbook by Keith Dawson

Paperback / softback
(March 2007)

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Description - The Call Center Handbook by Keith Dawson

Other Editions - The Call Center Handbook by Keith Dawson

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