The Call Center Handbook1: The Complete Guide to Starting, Running, and Improving Your Call Center by Keith Dawson (9781578200702)

Description - The Call Center Handbook1: The Complete Guide to Starting, Running, and Improving Your Call Center by Keith Dawson

Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. 'The Call Center Handbook' is a complete guide to starting, running and improving

Buy The Call Center Handbook1: The Complete Guide to Starting, Running, and Improving Your Call Center by Keith Dawson from Australia's Online Independent Bookstore, BooksDirect.

Classification:
Computing & information technology »
Computer networking & communications

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The Call Center Handbook1: The Complete Guide to Starting, Running, and Improving Your Call Center

5th New edition

Keith Dawson

Description - The Call Center Handbook1: The Complete Guide to Starting, Running, and Improving Your Call Center by Keith Dawson

(02) 9457 1190