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Books by James L Heskett
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The Ownership Quotient
James L. Heskett
Hardback , Dec '08
RRP:
$62.99
$56.69
The Service Profit Chain
W. Earl Sasser
Hardback , Jun '97
RRP:
$59.99
$53.99
Service Breakthroughs
James L. Heskett
Paperback , Sep '07
RRP:
$58.23
$52.40
The Value Profit Chain
James L. Heskett
Paperback , Aug '14
RRP:
$66.30
$59.67
The Value Profit Chain
James L. Heskett
Hardback , Mar '03
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