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Books by W Earl Sasser

The Service Profit Chain by W. Earl Sasser The Service Profit Chain
Hardback , Jun '97
RRP: $59.99 $53.99
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms by James Heskett What Great Service Leaders...
Hardback , Jan '18
RRP: $69.99 $62.99
The Ownership Quotient by James L. Heskett The Ownership Quotient
Hardback , Dec '08
RRP: $62.99 $56.69
The Value Profit Chain by James L. Heskett The Value Profit Chain
Paperback , Aug '14
RRP: $62.65 $56.38
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